By taking the steps necessary to transform its IT Operating Model, UCLA can expect to achieve the following benefits relative to its current strategic priorities: Efficiency, Effectiveness, and Information Security. 


  • Streamlined service delivery that reduces duplicative services and creates a common IT experience for all customers
  • Improved collaboration and transparency in decision making
  • Investments and processes that save UCLA time and money


  • Adoption of cloud, artificial intelligence (AI), and other leading-edge practices and technology capabilities to transform the student experience, catalyze a digital campus, and advance the future of work
  • State-of-the-art services for faculty to advance research and teaching

Information Security

  • Stronger data protection
  • Improved monitoring, detection, alerting, and response capabilities